FRONT-OFFICE AUTOMATION

The front office questions that consume the most staff time.

Billing queries, insurance status, report availability, and feedback collection — handled automatically so staff focus on work that needs human judgment.

Front-office flows AptRx handles

Billing queries

Billing queries

Balance inquiries, payment status, invoice requests — resolved without a staff call.

Insurance & pre-auth

Insurance & pre-auth

Pre-authorization status, insurance queries, and document requests across channels.

Report availability

Report availability

Automated notification when reports, test results, or discharge summaries are ready.

Feedback collection

Feedback collection

Post-visit satisfaction surveys and feedback flows that run automatically after each encounter.