The front office questions that consume the most staff time.
Billing queries, insurance status, report availability, and feedback collection — handled automatically so staff focus on work that needs human judgment.
Front-office flows AptRx handles
Billing queries
Balance inquiries, payment status, invoice requests — resolved without a staff call.
Insurance & pre-auth
Pre-authorization status, insurance queries, and document requests across channels.
Report availability
Automated notification when reports, test results, or discharge summaries are ready.
Feedback collection
Post-visit satisfaction surveys and feedback flows that run automatically after each encounter.