Appointment inquiries, booking support, rescheduling, and department routing — handled at scale, across voice, WhatsApp, SMS, and web.
Intent detection across multiple channels: availability, booking, rescheduling, and cancellation.
Intelligent routing to the right department, team, or specialist — without call queues or manual transfer.
Automated confirmation messages and pre-visit reminders across the patient's preferred channel.
Self-service rescheduling that reduces no-shows and recovers appointments without staff involvement.